SAP Hybris C4C Training Contents
SAP C4C (Cloud For Customer)
- Introduction to C4C architecture
- Project Scoping, Questionnaire and implementation
- Org management, Territory Management
- Customer Master Data configuration
- Product Master Data
- Activity Management (Telephone calls, email, task, activity)
- C4C integration to ECC through HCI
- Code list mapping
- ID Mapping
- Leads Management
- Opportunity Management
- Quotation Management
- Sales Orders
- Pricing in C4C, price list, discount list
- Marketing target groups
- Marketing Campaigns
- Installed Base
- Service tickets management
- Business Roles and Authorizations
- UI personalization and configuration
- Fine Tune activities
- Email and mobile integration
- Data downloads
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