Siebel Business Analyst Training

Siebel 8.0 fundamentals for Business Analysts Training

1. Introducing Siebel Applications
Using the Siebel Web Client
Working with data in the Siebel User Interface
Common Siebel Business Entities
Using Siebel Business Entities

2. Siebel Sales Functionality
Siebel Call Center Functionality
Siebel Field Service Functionality
Siebel Automation Features
Other Siebel CRM Features
Implementing Siebel Applications
Exploring the Siebel Architecture
Securing Siebel Implementations
Controlling access to customer data

3. Creating the company structure
Understanding object definitions behind a Siebel Application
Using Siebel Tools to examine Object definitions
The Siebel Data Model
Siebel Business Components
Siebel Business Objects
Picklists and multi-value groups
Customizing UI Elements
Introducing Siebel Workflow
Siebel Assignment Manager
Siebel Task UI
Siebel iHelp
Preparing for a Global Deployment